Returns / Cancellations policy

1. All orders are shipped based on the order placed on this website. All unused materials or packages may be returned for a full refund within 30 days of receipt. All shipping charges to return materials is at the expense of the buyer (returner).

2. All unused materials or packages returned after 30 days will be accepted with a 50% restocking fee. 

3. Any package that has been opened will be evaluated to determine if a credit can be issued. Any items determined to not be able to have credit issued will be returned to customer with determination of supplier. All shipping charges for returned items are at the returners expense.

4. Prices are subject to change at any time without notice. All prices are in US$.

5. All orders ship from our Philadelphia, PA facility. Order processing takes approximately 1 business day. Orders usually ship within 2-3 business days

From problem to solution

Step by Step problem Solving. Simply
select the type of damage here to find the right product.

We are getting social...




For each product in our shop you will find a short "how to" video. If you want to watch all of our movies at a glance, then simply look at our YouTube Channel! And coming soon: news, tips and examples of repairs you can achieve around the home, all on our facebook page in a few weeks.

We are member of ...




Member of the World Floor Covering Association:
The floor covering industry’s largest advocacy organization representing specialty floor covering retailers, cleaners, installers, manufacturers and distributors from around the globe.




Member of the Kitchen Cabinets Manufacturers Association:
A voluntary, non-profit trade association representing North American cabinet manufacturers and suppliers to the industry.

Accreditations and awards





The ‚Verband der deutschen Parkettindustrie e.V.‘ (German Parquet Manufacturers Federation)
recommends the picobello repair sets! And ‚Selbst ist der Mann‘ (a German DIY magazine) awards the highest points score! Both awards make us very happy as it underlines the quality of our products. » more

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